3 Advantages of a Telephonic Nurse Triage Program

Accidents or injuries at work can be costly to employers in lost productivity. Workers’ compensation insurance is the most common option for businesses to protect their assets and indemnify employees, but adding a telephonic nurse triage program as part of the risk management strategy comes with three key advantages.

Collecting Extemporaneous Information

Having a nurse collect information at the time of injury is a more efficient way to initiate a workers’ compensation claim. The nurse, usually available via hotline, will take as much information about the accident or injury as well as the circumstances surrounding how it occured. This information collected right away is useful if a claim is made to the policy and serves as a safeguard against exaggerated or falsified injuries.

Evaluating Treatment Options

A hotline nurse can direct the injured parties to either receive basic first aid treatment on-site or be sent to the emergency room for more serious injuries. This can eliminate unnecessary trips to the hospital that are costly to employers and onerous on employees.

Recommending Care Plans

Triage nurses may make care recommendations to pre-screened providers at the time of the call. This is an important safeguard against doctors who may be motivated to overtreat by the high workers’ compensation policy limits rather than the patient’s well-being.

Accidents and injuries are costly for employers and life-changing for employees. However, providing a hotline to trained nurses can be beneficial to both when those situations do arise.